Video chat and live visual support for your customers
Перейти на сайт
One-click context-ready connection with the right agent
Provide your customers with a one-touch live support option. With no downloads required, one-click establishes a video-enabled fully interactive session with an agent, which includes co browsing, app sharing and other web-collaboration tools.
And there’s more!
The RichCall session will be placed in the right contact center queue depending on the page it is initiated from and the category selected by customer.
Contact center software can extract contextual data, such as a customer id, to provide agents with CRM information.
Intriguing? There are more surprises to come!